University Of Zambia Online Public Access Catalogue
The customer differential : the complete guide to implementing customer relationship management / Melinda Nykamp.
By: Nykamp, Melinda.
Material type:
BookPublisher: New York : AMACOM, 2001Description: x, 212 p. : ill.ISBN: 081440622-X.Subject(s): Customer relations-Management | Data mining
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Main Library On Shelf | HF 5415.5 NYK 2001. (Browse shelf) | 1 | Available | 33729005281261 |
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| HF 5415.5 KNA 2003 A guide to help desk concepts/ | HF 5415.5 KNA 2003 A guide to help desk concepts/ | HF 5415.5 KNA 2003 A guide to help desk concepts/ | HF 5415.5 NYK 2001. The customer differential : | HF 5415.5 ODG 2008 The world of customer service / | HF 5415.5 PEP 2011 Managing Customer Relationships : | HF 5415.55 BLA 2001 Customer equity : |
Includes index.
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