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The Service Focus : developing winning game plans for service companies / John C. Shaw.

By:

Shaw, John C

Material type:

TextPublication details: Illinois : Dow Jones-Irwin, 1990.Description: xiii, 262p. : illISBN:

9781556232398

Subject(s):

LOC classification:

HD 9981.5 SHA 1990

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Includes index.

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