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The hidden power of your customers : four keys to growing your business through existing customers/ Becky Carroll

By: Carroll, Becky.
Material type: materialTypeLabelBookPublisher: Hoboken, N.J. : Wiley, 2011Description: xvi, 240 p.ISBN: 9781118018217.Subject(s): Customer services | Customer relations | Customer services--Management | Customer relations--Management
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HF 5415.5 CAR 2011 (Browse shelf) 1 Available 33729005299693

Includes bibliographical references and index

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