University Of Zambia Online Public Access Catalogue
A guide to help desk concepts/ Donna Knapp
By: Knapp, Donna.
Material type:
BookPublisher: Boston : Thompson Course Technology, 2003Edition: 2nd ed.Description: xvi, 351p. : ill.ISBN: 0619159464.Subject(s): Customer relations
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Main Library On Shelf | HF 5415.5 KNA 2003 (Browse shelf) | 2 | Available | 33729005255109 | |
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Main Library On Shelf | HF 5415.5 KNA 2003 (Browse shelf) | 10 | Available | 33729005254037 |
Includes index
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