University of Zambia Logo University Of Zambia Online Public Access Catalogue

Normal view MARC view ISBD view

Service management: operations, strategy, and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons

By: Fitzsimmons, James A.
Contributor(s): Fitzsimmons, Mona J.
Material type: materialTypeLabelBookEdition: 4th ed.Description: xx, 587p.ISBN: 0072823739.Subject(s): Service industries -- Management -- Service industries -- Management
Tags from this library: No tags from this library for this title. Log in to add tags.
    average rating: 0.0 (0 votes)