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Understanding customrs 1998-99 / Rosemary Phipps and Craig Simmons.

By: Phipps, Rosemary.
Contributor(s): Simmons, Craig.
Material type: materialTypeLabelBookSeries: The Chartered Institute of Marketing Workbook. Publisher: Oxford : Buterworth-Heinemann, 1998ISBN: 0750640375.Subject(s): Customer services | Customer relations
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The workbook produced jointly with the CIM for certificate.

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