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The effect of service quality on customer loyalty in suppermarkets at Mukuba mall in Kitwe : (Record no. 214360)

000 -LEADER
fixed length control field 00763nam a22002177a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250311095319.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250221b ||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency LC
Transcribing agency UNZA
Modifying agency UNZA
Description conventions RDA
099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC)
Classification number THESIS (MBA) MWE 2023
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Mwewa, Monica
245 ## - TITLE STATEMENT
Title The effect of service quality on customer loyalty in suppermarkets at Mukuba mall in Kitwe :
Remainder of title a case study of Shoprite and Game stores /
Statement of responsibility, etc. Monica Mwewa.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Lusaka:
Name of publisher, distributor, etc. The University of Zambia,
Date of publication, distribution, etc. 2023.
300 ## - PHYSICAL DESCRIPTION
Extent xii, 44 pages:
Other physical details illustrations.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Business intelligence
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer loyalty
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer satisfaction.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Marketing
999 ## -
-- 214360
-- 214360
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Thesis and Dissertations
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Full call number Barcode Date last seen Copy number Price effective from Koha item type
          Main Library Main Library Special collections 2025-02-21 THESIS (MBA) MWE 2023 33729005411744 2025-02-21 C.1 2025-02-21 Thesis and Dissertations