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Examining the role of organisational learning in customer relations management : (Record no. 214353)

000 -LEADER
fixed length control field 00852nam a22002057a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250311103643.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250220b ||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency LC
Transcribing agency UNZA
Modifying agency UNZA
Description conventions RDA
099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC)
Classification number THESIS (MBA) DZI 2023
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Dzimiri, Arnold
245 ## - TITLE STATEMENT
Title Examining the role of organisational learning in customer relations management :
Remainder of title a case study of microfinance institutions in the central business district of Lusaka, Zambia /
Statement of responsibility, etc. Arnold Dzimiri.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Lusaka:
Name of publisher, distributor, etc. The University of Zambia,
Date of publication, distribution, etc. 2023.
300 ## - PHYSICAL DESCRIPTION
Extent xii, 85 pages:
Other physical details illustrations.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Organisational learning
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Microfinance institutions.
General subdivision Organizational learning
856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier https://dspace.unza.zm/handle/123456789/9074
999 ## -
-- 214353
-- 214353
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Thesis and Dissertations
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Full call number Barcode Date last seen Copy number Uniform Resource Identifier Price effective from Koha item type
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Main Library Main Library Special collections 2025-02-20 THESIS (MBA) DZI 2023 33729005411926 2025-02-20 C.1 <a href="https://dspace.unza.zm/handle/123456789/9074">https://dspace.unza.zm/handle/123456789/9074</a> 2025-02-20 Thesis and Dissertations