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An assessment of the effect of service quality (SQ) on customer satisfaction(CS) in mobile service delivery : (Record no. 208956)

000 -LEADER
fixed length control field 00869nam a22002297a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20220405105109.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 220307b ||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency LC
Transcribing agency UNZA
Modifying agency UNZA
Description conventions RDA
099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC)
Classification number THESIS (MBA) TEM 2021
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Tembo, Daniel K.
245 ## - TITLE STATEMENT
Title An assessment of the effect of service quality (SQ) on customer satisfaction(CS) in mobile service delivery :
Remainder of title a case of airtel Zambia /
Statement of responsibility, etc. Daniel K Tembo.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Lusaka :
Name of publisher, distributor, etc. The University of Zambia,
Date of publication, distribution, etc. 2021.
300 ## - PHYSICAL DESCRIPTION
Extent xv, 70 pages :
Other physical details illustrations.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Mobile industry and trade
Form subdivision Customer satisfaction
Geographic subdivision Zambia
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Success in business.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
General subdivision Management.
999 ## -
-- 208956
-- 208956
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Thesis and Dissertations
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Use restrictions Not for loan Collection code Permanent Location Current Location Shelving location Date acquired Full call number Barcode Date last seen Copy number Price effective from Koha item type
        Restricted Access Not for loan Non-fiction Main Library Main Library Special collections 2022-03-07 THESIS (MBA) TEM 2021 33729005429290 2022-03-07 C.1 2022-03-07 Thesis and Dissertations