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Leading the customer experience : (Record no. 207728)

000 -LEADER
fixed length control field 00640 a2200205 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20220104155744.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210920b ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9781472447692
040 ## - CATALOGING SOURCE
Original cataloging agency LC
Transcribing agency UNZA
Description conventions RDA
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF 541.5
Item number COO 2015.
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Cook, Sarah
Relator term author
245 ## - TITLE STATEMENT
Title Leading the customer experience :
Remainder of title inspirational service leadership /
Statement of responsibility, etc. Sarah Cook.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Surrey :
Name of publisher, distributor, etc. Gower,
Date of publication, distribution, etc. 2015.
300 ## - PHYSICAL DESCRIPTION
Extent xii, 174 pages :
Other physical details illustrations.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references and index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Leadership
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
999 ## -
-- 207728
-- 207728
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Permanent Location Current Location Shelving location Date acquired Source of acquisition Full call number Barcode Date last seen Copy number Cost, replacement price Price effective from Koha item type
          Non-fiction Main Library Main Library On Shelf 2021-09-17 Donation HF 541.5 COO 2015. 33729001692735 2021-09-17 1 300.00 2021-09-17 Book