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The use of etom and the quality of customer experience in Zambian telecommunications call centres for process gap identification / (Record no. 207441)

000 -LEADER
fixed length control field 00800nam a22002057a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20210826154355.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 210818b ||||| |||| 00| 0 eng d
040 ## - CATALOGING SOURCE
Original cataloging agency LC
Transcribing agency LC
Modifying agency UNZA
Description conventions RDA
099 ## - LOCAL FREE-TEXT CALL NUMBER (OCLC)
Classification number THESIS (M.ENG) MBI 2019.
245 ## - TITLE STATEMENT
Title The use of etom and the quality of customer experience in Zambian telecommunications call centres for process gap identification /
Statement of responsibility, etc. Kasweka Mbilikita.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Lusaka :
Name of publisher, distributor, etc. University of Zambia,
Date of publication, distribution, etc. 2019.
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 72 pages :
Other physical details illustrations.
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc. note Includes bibliographical references.<br/><br/>
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Mobile communication systems
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Telecommunications systems
General subdivision Management.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Consumer satisfaction.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Mobile commerce.
856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier http://dspace.unza.zm/handle/123456789/6440
999 ## -
-- 207441
-- 207441
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Thesis and Dissertations
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Full call number Barcode Date last seen Copy number Uniform Resource Identifier Price effective from Koha item type
&nbsp; &nbsp; &nbsp; &nbsp; Not for loan Main Library Main Library Special collections 2021-08-18 THESIS (M.ENG) MBI 2019. 33729005518522 2021-08-18 C.1 <a href="http://dspace.unza.zm/handle/123456789/6440">http://dspace.unza.zm/handle/123456789/6440</a> 2021-08-18 Thesis and Dissertations