University of Zambia Library

Your cart is empty.

University of Zambia Logo University Of Zambia Online Public Access Catalogue

Keeping customers (Record no. 204323)

000 -LEADER
fixed length control field 00668nam a22002057a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20200701155038.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 200701b ||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0875843336
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Item number HF 5415.5 KEE 1993
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Edited by John J. Sviokla and Benson Shapiro
245 ## - TITLE STATEMENT
Title Keeping customers
Statement of responsibility, etc. edited by John, J. Sviokla and Benson P. S Shapiro
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. [London]
Name of publisher, distributor, etc. Havard business Review
Date of publication, distribution, etc. 1993
300 ## - PHYSICAL DESCRIPTION
Extent xx, 384p. :ill.
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE
Title The havard business reveiw book series
500 ## - GENERAL NOTE
General note Includes index
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer service-United States
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name John J. Sviokla and Benson P. Shapiro
999 ## -
-- 204323
-- 204323
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Book
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent Location Current Location Shelving location Date acquired Full call number Barcode Date last seen Copy number Price effective from Koha item type
          Livingstone Library Livingstone Library On Shelf 2020-07-01 HF 5415.5 KEE 1993 33729004970542 2020-07-01 1 2020-07-01 Book