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Sakala, Estella.

The effect of relationship marketing on the growth of Zambian banking industry: case study investrustbank PLC Lusaka branches/ Estella, Sakala. - Lusaka. The University of Zambia, 2023. - xi, 70 pages [and other various pages] : illustrations.

Includes bibliographical references.


Relationship marketing
Relationship marketing--Organizational performance
Relationship marketing--Banking industry