University Of Zambia Online Public Access Catalogue
Kalenga, Sharon Mawini
An analysis of digital platforms on customer satisfaction in the service industry: a case study of ZESCO, Lusaka district/ Sharon Mawini Kalenga. - Lusaka: The University of Zambia, 2022. - x, 56 pages: illustrations.
Thesis of Masters in Business Administration.
Includes bibliographical references.
Digitization.
Digital platforms--Customer satisfaction
Customer satisfaction--Digital platforms
Digital channels.
An analysis of digital platforms on customer satisfaction in the service industry: a case study of ZESCO, Lusaka district/ Sharon Mawini Kalenga. - Lusaka: The University of Zambia, 2022. - x, 56 pages: illustrations.
Thesis of Masters in Business Administration.
Includes bibliographical references.
Digitization.
Digital platforms--Customer satisfaction
Customer satisfaction--Digital platforms
Digital channels.