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Nankai Business Review International - Emerald - Quarterly - Vol,13, No. 1-4, 2022

– Many managers and scholars focus on how to repair brand image after a corporate crisis. This
research paper aims to propose that a fresh start mindset (FSM) and brand crisis type can jointly influence
consumer forgiveness.

2040-8749


Nankai Business Review International

https://www.emerald.com/insight/publication/issn/2040-8749