University Of Zambia Online Public Access Catalogue
The use of etom and the quality of customer experience in Zambian telecommunications call centres for process gap identification /
Kasweka Mbilikita.
- Lusaka : University of Zambia, 2019.
- xiv, 72 pages : illustrations.
Includes bibliographical references.
Mobile communication systems
Telecommunications systems--Management.
Consumer satisfaction.
Mobile commerce.
Includes bibliographical references.
Mobile communication systems
Telecommunications systems--Management.
Consumer satisfaction.
Mobile commerce.