Does voice matter?:for public accountability, yes.
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TextSeries: Policy Research Workding paper;No.1388Publication details: Washington : World Bank, 1994.Subject(s): Summary: This monograph reports the findings of a study that investigated whether public service providers perform better when their accountability is enhanced through the public use of "voice."
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This monograph reports the findings of a study that investigated whether public service providers perform better when their accountability is enhanced through the public use of "voice."
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